Assessment
Mapping processes, infrastructure, risks, dependencies and operational priorities.
Discovery
Integrated IT. Protected business.
What we do
HYSAD is an IT consulting and managed services company based in Rome, working across Italy, remotely and on site. We support businesses and SMEs as their single technology partner: IT governance, projects, artificial intelligence integration, security, infrastructure and day-to-day support. Six areas working as one: governance knows the systems, security knows the projects, support knows the infrastructure.
IT Governance
Policies, responsibilities, KPIs and compliance (ISO, GDPR, NIS2) in a measurable framework: IT should be governed by data, not by emergencies.
Learn more →Project Management
IT projects from idea to go-live with a predictive, agile or hybrid method: scope, budget and risks kept under control, and adoption supported beyond release.
Learn more →AI Solution & Integrations
AI integrated into the systems you already use: conversational assistants, workflow automation, predictive analytics, document intelligence and LLMs with guardrails.
Learn more →Cyber Security
Defence by design, not box-ticking: vulnerability assessment, penetration testing, 24/7 SOC, incident response, training and genuine compliance (ISO 27001, NIS2, DORA).
Learn more →System Administration
Servers, cloud, network and backup managed with proactive 24/7 monitoring: problems are caught before they stop work.
Learn more →IT Support
Day-to-day support, remote and on site, with no call centre: workstations, Microsoft 365, accounts, peripherals, onboarding and hardware.
Learn more →The Operating Protocol
Design
Defining the roadmap, standards, responsibilities, milestones and success criteria.
Planning
Execution
Coordinated, documented implementation focused on continuity and control.
Delivery
Governance
Monitoring, continuous improvement and governance of technological change.
Evolution
Technologies & Partners
We design and manage infrastructure with market-leading platforms in security, networking, data protection and cloud.
What does downtime cost you?
A systems outage hits you through salaries paid for idle time, lost sales and work that has to be redone. See what it adds up to in a real case, then work it out with your company's own figures.
Systems down · worked example
676€every hour of downtime
The counter starts now: it shows the cost of downtime while you read this page. Each hour costs this company about €676, not counting the one-off €5,110 for work to be redone and extra costs.
Calculate yours→The longer it lasts, the higher the bill
Total per incident, in the same example.
€5,780
1 hour
€7,810
4 hours
€10,500
1 working day
€21,300
3 working days
- Cost of downtime
- One-off: €5,110
What the example is based on
A distribution company with €4 million turnover and a 30% margin: 18 people unable to work and 5 slowed down, average gross annual salary €32,000, sales halved with half the shortfall recovered later, work restarting from the previous night's backup, €3,000 in extra costs. A working day is 8 hours of activity. Figures rounded.
- Idle salariesStaff who cannot work, and to some extent those slowed down, still have to be paid: downtime does not stop salaries.
- Lost marginSales that are blocked and never recovered cost you the lost margin, not the full turnover.
- Work to be redoneEverything done since the last backup has to be redone: it is the cost that always comes to light too late.
In the field
The theory is in the service pages. This is the craft: four stories from everyday work that show how we think when things get complicated.
The Friday evening the files changed their names
At 7:40 pm one file won't open. By 8:15 pm it's hundreds. What happens next depends on choices made in the quiet months.
Read the story →Seven suppliers, no one in charge
Email goes down on a Monday morning and every supplier blames the others. The fault was minor: the problem was accountability.
Read the story →The migration nobody noticed
An end-of-life cluster, an ERP that could not go down and a four-hour window. Forty minutes was all it took.
Read the story →The assistant that knew when not to answer
An AI assistant can go wrong in two ways: answering badly or answering too much. The second costs more.
Read the story →A single partner
for every technology need
your business has
Frequently asked questions
What exactly does HYSAD do?
HYSAD looks after companies' IT end to end: governance and compliance, project management, AI solution integration, cyber security, systems and infrastructure administration, and day-to-day technical support. It acts as a single point of contact: one partner that knows the systems, projects and people, instead of separate suppliers that do not talk to each other.
Who are HYSAD's services for?
Businesses and SMEs in Italy, whether they have an in-house IT department that needs support on governance, security or specific projects, or want to outsource systems management and user support.
Where does HYSAD operate? Do you also work remotely?
Our office is in Rome, at Via Roccaraso 11, but the team works throughout Italy: most activities are handled remotely and, where a physical presence is needed, we come on site.
What is the difference between System Administration and IT Support?
System Administration looks after the infrastructure: servers, cloud, network, firewalls, backup and monitoring. IT Support looks after people and day-to-day operations: workstations, Microsoft 365, accounts, printers, onboarding new starters.
In short: the first keeps the systems running, the second keeps users working, and at HYSAD the two teams work together.
How much do HYSAD's services cost?
There is no standard price list, because the cost depends on the size of the company, the systems involved and the type of work: a one-off assessment, a project and ongoing management are priced differently. The initial consultation is there precisely to define the scope and provide an estimate: you can request it through the contact form, with no obligation.
How do you start working with HYSAD?
It starts with the contact form below or a phone call (+39 06 86358341). Next comes an initial consultation to understand your context and needs, then an assessment of the current situation and a proposal with a roadmap, responsibilities and success criteria: this is the four-phase Operating Protocol described on this page.
Turn your IT into a competitive advantage.
Fill in the form to request an initial consultation on governance, security, infrastructure, integrations or operational support.
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