Endpoints & workstations
Configuration, troubleshooting and operational support on laptops, desktops and workstations. We deal with freezes, slowdowns, updates and application problems without leaving users unable to work.
IT Support
When IT stops,we get moving.
A technical problem should not wipe out a working day. With HYSAD you talk to technicians who know your environment, work remotely or on site and see the problem through to resolution, without pointless hand-offs.
What we manage
Printing and peripherals
Management of printers, scanners, multifunction devices and other network-connected equipment. We sort out stuck print queues, drivers and configurations, and keep the service running.
Connectivity and VPN
Support for remote access, VPN, business connectivity and user-side network problems. The goal is to get people working again quickly and with a clear record of what was done.
Office and M365
Help with email, Teams, OneDrive, licences, syncing and Microsoft 365 applications. We solve everyday problems and reduce disruption to work.
Accounts and permissions
Creating, changing and managing accounts, groups, permissions and access. Every request is handled in a controlled, documented way, with attention to security.
User backup
Support with data recovery, backup checks and restoring user files. Not just “saving the data”, but making it genuinely recoverable when it is needed.
Remote support
Requests picked up straight away using remote control tools. We diagnose the problem, fix it and close it, with no unnecessary waiting.
Hardware procurement
Help with choosing, supplying and setting up business hardware. Compatible components, correct configurations and devices ready to use.
IT onboarding/offboarding
We prepare accounts, email, VPN, devices and permissions for new starters. We also handle access revocation and the return of assets when people leave, with no grey areas.
Basic server maintenance
Routine checks, updates, service verification and first-line maintenance on servers. We keep the systems behind day-to-day work stable.
Technical support and maintenance
On-site and remote technical support
- Hardware and software support
- We deal with hardware faults, software glitches and anything that stops work. Remotely for immediate requests, on site when a technician needs to be there in person.
- Rapid response
- We reduce the impact on business processes with clear ownership and practical solutions.
Maintenance contracts
- Tailored SLAs
- We define flexible service levels, in line with your operational needs and how critical each activity is to the business.
- Preventive maintenance
- Regular hardware and software checks to prevent failures, reduce downtime and keep systems up to date.
Proactive monitoring
- Continuous monitoring
- We monitor IT systems in real time to pick up early warning signs before they become problems.
- Automatic notifications
- We configure alerting systems that flag anomalies immediately and allow a rapid response.
Repair and replacement
- Rapid diagnosis and repair
- We quickly identify hardware problems and reduce downtime with targeted fixes.
- Component replacement
- We supply and install certified components that are compatible with your business environment.
Frequently asked questions
How do I request support?
Through the contact form on the website or by phone on +39 06 86358341. Remote support requests are handled with remote control tools; when a physical presence is needed, we come on site. We diagnose, fix and close the issue, and you are never passed from one supplier to another.
Do you cover only Rome or the whole of Italy?
The team works throughout Italy: most everyday problems are solved remotely, wherever the company is based; on-site visits are arranged where a physical presence is needed.
What is the difference between a one-off call-out and a maintenance contract?
A one-off call-out solves the problem when it arises. A maintenance contract adds continuous proactive monitoring, preventive maintenance and agreed SLAs: problems are caught before they wipe out a working day.
For a company that depends on IT every day, the contract is almost always the cheaper option overall.
What does Microsoft 365 support cover?
Email, Teams, OneDrive, licences, syncing and Microsoft 365 applications: configuration, everyday problems and reducing disruption. It also includes managing accounts, groups and permissions with attention to security.
Do you handle staff joining and leaving (IT onboarding and offboarding)?
Yes: for new starters we prepare accounts, email, VPN, devices and permissions, so they can work from day one. When people leave, we handle access revocation and the return of assets, with no grey areas that turn into security risks.
Can a file deleted by mistake be recovered?
It depends on the backups in place: that is why the service includes regular checks of user backups, not just restores when needed. The aim is for data to be genuinely recoverable when you need it, not just saved somewhere.